In some situations, you may need to reset sa password. For instance, you forget the sa password of DualShield and have no other administratative accounts to login.
You are stuck, aren't you? Luckily, DualShield recently provided a running mode called safe mode in which you can reset the sa password.
Windows Version
Add -Ddual.safe.mode=true in Java Options which can be shown by "tomcat6w.exe //ES//dualshield"
Linux Version
Edit the file "/etc/init.d/dualshield", add "-Ddual.safe.mode=true \" just below the line "-Djava.io.tmpdir=$TMP_DIR \"
Please check this PDF version for the details.
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